Secure Encrypted Email – How to use


 

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Creating a secure message

 

To start your secured email you will need to click on “New E-mail”.

 

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Once you have selected a new email, enter the recipients address as normal. With the new system, you just need to add the word “Secure” or “Encrypt” into the subject line and it will send securely.

Examples:

Subject: “Social Security Number Secure”
Subject: “Encrypt Member Credit Card Information”

 

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After the message is sent, the member will receive an email that looks like this.

 

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Upon opening the email:

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They will click the link in the email to take them to the secured message on the secure server. They will then create a password that will allow them to log in to see the email.

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After logging in:

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The secured message:

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This will be the same process if you are receiving an email BACK from the member. You will click the link in the email and it will take you to a screen where you create a password for yourself.

If you happen to forget your password, there is a convenient way to reset it. When going through the link sent to your email from the secure email user, click the “Forgot your password?” prompt.

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This should take you to a message center screen where your email address should already be entered, and hit the “Submit” button.



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You should receive an email with a link that will prompt you to enter a new password.